Cases where a 100% refund is approved:
Cases of double payment for one order, payment for identical orders, or other payment errors.
If you have paid for an order that is no longer needed (due to a canceled class or placing the order by mistake, etc.), it is crucial to notify our Support Team about the cancellation within 15 minutes of making the payment. Failure to do so will result in the assignment of an expert, and work on the order will commence, making a full refund unattainable.
If you have accidentally paid for your order twice, you are eligible for a full refund. However, it is crucial to contact the Support Team within 30 minutes of the payment to initiate the refund process. Failure to do so will lead us to assume that you require two separate papers, and both orders will be processed individually.
Should you suspect plagiarism in the delivered assignment, it is essential to furnish substantial evidence, including links to the original sources of the data. Please note that we do not consider bibliographical references (including citations within the text or a bibliography page at the end of the material) or clichés (including idiomatic expressions, connectors, and common phrases) as plagiarism. We exclusively accept credible proofs, such as Turnitin reports, with a minimum matching percentage of 10%.
We were unable to locate a writer who met the order requirements, leading to a failure to commence the writing process and missing the initial deadline. While such situations are infrequent, it can be challenging to assign a writer with the necessary background for exceptionally complex tasks with complicated topics. In the event of such circumstances, a full refund is guaranteed.
The deadline for the assignment was not met. In the event that the initial version of the paper is delivered after the original deadline, our Support Team will recalculate the order price based on the actual delivery time as compensation. The Dispute Manager will request evidence of submission failure to conduct a more detailed investigation of the case. However, if the customer did not provide comprehensive and clear instructions for the assignment, neither a full nor partial refund will be considered. If a delay occurs due to the late submission of additional materials by the customer, they are not eligible for a refund due to lateness.
Cases where a partial refund is approved:
If a customer wishes to cancel an order and request a refund after starting the work, it's important to note the following refund percentages based on specific timeframes:
- Cancellation within 15 minutes of payment: Up to 70% refund;
- Cancellation after half of the deadline has passed: Up to 50% refund;
- Cancellation after more than half of the deadline has passed: Up to 30% refund.
Our manager will carefully review each case and propose the most suitable solution.
If our Support Team considers an assignment to be complex, we may suggest finding a specialist to estimate the final price and deadline. If the customer declines the expert`s bid, a 70% refund of the initial payment can be returned, with the remainder compensating the work of our Support Team and the expert's estimation of the assignment.
If the assignment quality does not align with instructions or contains language errors, a customer can request a refund based on specific criteria:
- Improper formatting: Up to 10% refund;
- Grammar, punctuation, or spelling mistakes (with examples provided): Up to 30% refund;
- Instructions not followed: Up to 100% (decided by the Dispute Manager).
If there is no expert available for a revision, we offer a 15% - 50% refund. If the revision is completed after the deadline, a customer can request a 15% compensation. Each case is individually reviewed by our manager to meet the customer`s expectations.
If a customer is dissatisfied with the result, a refund can be requested. We request to provide detailed proof, such as a file with comments, feedback from the professor, or a detailed message outlining the mistakes. Failure to provide such information will result in a declining refund request.
Once a revision is requested, it indicates the customer's general approval of the assignment and the need for minor changes. In such cases, a 100% refund will not be granted if the revision has been requested at least once, although exceptions may occur and each case will be reviewed by the Dispute Manager.
Our company complies with all relevant laws and regulations governing the use of AI in the context of academic assistance. This includes staying informed about updates to data protection, intellectual property, and academic integrity laws. In relation to the recent AI laws and updates there is no reliable source which depicts pertinent and accurate AI content, meaning there is no source that can be accepted as reliable proof of AI. Hence, our company cannot guarantee a 100% refund for such cases. To make sure your case is reviewed by our Support Team a Turnitin report must be provided with distinctly visible AI content. Each case will be tracked carefully by the Dispute Manager and they will decide on the compensation for each particular case taking into account a source of AI, percentage, report and content.
It's important to note that when a client requests a 100% refund, they automatically forfeit any rights to the completed assignment. In such cases, we reserve the right to publish the assignment on our homepage, with the content linked to our paper-writing company.
Cases when a refund cannot be considered:
The payment was covered either fully or partially using the Customer's Store Credit Balance (the portion covered with the Store Credit Balance is non-refundable).
The customer's initial instructions were accurately followed after a thorough investigation by our Quality Assurance Team.
Customer chose Additional services such as Plagiarism report, Abstract page, Top/Advanced/Premium writer, VIP service/High priority, and discounts.
The stipulated requirements and regulations outlined in the "terms of use" policy were not adhered to.
Value Added Tax (VAT) is not refundable as it is exclusively taken by the government.
There is an ongoing dispute in our system.
Once the 10-day free revision period has elapsed, commencing immediately after the order deadline.
Customer orders problem-solving, multiple-choice assignments, or any projects involving calculations and utilizes the answers provided by our expert, meaning they automatically approve them. However, if a writer achieves only half or less of the correct answers, the customer is entitled to a partial refund. The Billing Department assesses the refund amount on a case-by-case basis, with the percentage corresponding to the number of correct answers.
The paper received a score below the customer's expectations. It's important to note that we do not guarantee specific grades, as grading is subjective and dependent on individual teachers' perspectives. Therefore, we cannot control the outcome in such cases.
If a customer requests a cancellation and refund when the paper was already accomplished by our expert and there is still time before the client's deadline a refund will not be possible, and the client will receive the paper within 10-15 minutes from the cancellation request.
If the customer fails to provide comprehensive and clear instructions for the assignment, neither a full nor partial refund will be considered. It is the customer's responsibility to provide all necessary materials and required guidelines.
If a customer has made a payment for a lesser number of pages, problems, words, or PowerPoint slides than specified in the instructions/files/guidelines, and refuses to proceed with the additional cost for the order, we will proceed with what was initially paid and provide a draft of the assignment.
Opting for the Inquiry service indicates that our company evaluates the instructions, locates a specialist, and presents you with the final price and deadline. If you decline to make the payment, the sum for the inquiry service is non-refundable.
The draft cannot serve as a basis for a refund since it is an optional feature on our website. The draft does not represent the final version of the file; therefore, cancellation or a refund request cannot be made after it is received. Instead, you can share feedback with our writer, and they will make necessary adjustments based on your comments.
How long does it take to receive a refund?
To initiate a refund, customers are encouraged to contact our Support Team. The order will then be directed to our Billing Department for a careful investigation, resulting in a final decision. Typically, this procedure is completed within 3 business days. However, the specific details of each case may influence the duration, leading to variations in processing time. It's important to note that failure to respond to the manager's offer within 5 business days will result in the termination of the refund request. In such cases, any funds paid, whether in full or partially, will be retained as a Store Credit Balance in the client's personal account on our website.
